The ability to use emotions usefully and effectively in interpersonal relationships. Based on empathy and social skills, it enables one to recognize, express and manage emotions in oneself and others. It allows one to grasp the information conveyed by emotions by identifying their causes and possible consequences.

The ability to acquire new knowledge and skills through study, reflection and experience, to broaden one's resources and to develop new skills that are useful on the job.

The ability to properly distribute tasks and responsibilities, to define priorities, to balance results and to articulate work time and actions in relation to the goals that need to be achieved.

The ability to cope with external demands with individual resources and effective coping strategies. It includes the ability to regain personal equilibrium following stressful or traumatic events.

The ability to lead a group in a shared direction with enthusiasm and energy, stimulating the team's motivation and professional growth; the ability to assign goals, to manage one's own and others' activities and time; the ability to manage group dynamics, including conflict.

The ability to collaborate and cooperate to achieve common goals. The ability to recognize and value the resources of others within the group. The ability to functionally adapt to the needs of the group by actively participating and tuning in to the group.

The ability to interact in situations of conflicting interests and of seeking solutions acceptable to the various parties involved.

The ability to identify, understand and meet the needs of others, anticipating their needs and working to meet them. It includes service and customer orientation characterized by attentive and cooperative attitudes.

The ability to remain constantly focused on the goals one intends to achieve, without getting blocked or distracted by obstacles and difficulties one may encounter. It implies determination, decision making and autonomy.

The ability to exercise rational and reflective thinking. This involves analysis, reasoning and evaluation of data, facts and situations. It is characterized by the use of logic to delve into the elements of a problem and critically identify its possible implications. It requires skills of observation, reframing and critical evaluation.

The ability to adapt to different contexts and situational demands; it involves knowing how to deal effectively with new and unexpected situations in order to achieve expected outcomes. It includes aspects of open-mindedness, innovation and change orientation.

The ability to identify and understand the essential aspects of problems in order to be able to prioritize them, evaluate significant facts, and develop possible solutions by resorting to both experience and creativity in order to arrive at an effective solution in a timely manner.