Zendesk Admin
Customer Service
Hard Skills
This module is suitable for resources with established Zendesk skills such as Admin and Analyst. The multiple-choice questions explore key skills for managing the main configurations and settings needed to maintain the tool, as well as skills on the analytical part (Explore) useful for monitoring KPIs.
Covered topics
- Macro creation
- Trigger settings
- Bulk import of end user
- schedule planning
- Talk settings
- Visualization and creation of reports for KPI analysis
Author bio
Barbara Fusi: Graduated in East Asian Legal and Economic Languages and Institutions (Japanese Curriculum). Currently holds the position of Team Leader Sales Assistant and Zendesk Specialist of a team dedicated to Customer Care in FiloBlu, a web agency for brands and vendors. A flair for languages and customer contact met with a passion for fashion when she took her first steps in the working world in retail companies of international relevance such as Chanel and Swarovski. Over the years she has become increasingly specialized in the use of Zendesk, eventually obtaining a Certification as Support Administrator in 2022.