Maître
Horeca
Hard Skills
This set of questions is appropriate for someone who will hold the position of Maître (Room Manager). The multiple choice questions explore the knowledge and skills he or she has gained through an academic and professional background, which have enabled him or her to attain this position. They are suitable for people with high seniority.
Topics Covered
- Maître skills and functions
- Staff relations
- Dress code rules
- Performance management
- Service management and organization
- Problem solving
Author bio
Massimo Tosi: Lecturer-trainer in tourism, communication, change management, H\CCP, competence budgeting. He has consolidated experiences for more than 30 years as Hotel Director and Restaurant Shift Supervisor through collaborations and first-person management of activities in the tourism sector nationally (Sardinia, Lombardy) and internationally (United States). Over the years he has increased his skills in communication and human resources.