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-35% reduction in time-to-hire

+30% hiring success rate

Increased candidate motivation

The company
Carrefour has been a landmark in the large-scale retail sector since 1972. It operates nationwide with a multi-format network of about 1,200 stores, more than 900 of which are franchised, as well as with online shopping services. There are 10,000 people working every day in the direct stores, to which must be added about 8,000 employees and collaborators in the franchised stores.

In 2024 Carrefour Italia was recognized as a Top Employer for the seventh consecutive year, thanks to its ongoing commitment to the inclusion, well-being and professional growth of its employees.

The company is also giving a significant boost to its digitization process, with the goal of becoming the first Digital Retail Company by 2026. For this, it is implementing a digital-focused corporate culture with dedicated training programs.
The context
  • Large volumes of applicants (30,000 CVs/year and 800 interviews/year)
  • Selection process not fully digitized
  • High turnover
  • Overburdened HR team, with the need to split over selections from 3 sales channels in addition to the head office
The challenge
  • Thoroughly evaluate a higher number of candidates
  • Optimizing the use of video interviews in pre-screening
  • Maximize the HR team's use of time and give more space to candidate nurturing and data analysis activities
  • Improve recruitment quality and success rate in presenting candidates to Hiring Managers
Find out all the details!
"Having the help of AI is critical to raise the productivity of the team in evaluating multiple candidates. At the same time it is necessary to teach it what to look for and evaluate. That's why in exploring Skillvue's library, we worked early on to relate the different skills back to our competency model."
Alessandro Mazzarol
Talent Acquisition & Employer Branding Manager

Alessandro Mazzarol, TA & EB Manager at Carrefour, immediately recognized the differentiating value of a solution like Skillvue to raise the quality of the selection process and more effectively assess key competencies from the pre-screening stage.

Skillvue's intervention

Carrefour Italy's HR team already had experience withusing video interviews for selection, but had never had the support of a technology that also provided specific candidate assessment output for each video interview performed.

He therefore worked with the Skillvue team not only to introduce the new platform within the steps of the pre-existing selection process, but also to understand how to best leverage Skillvue's assessment output dashboard, which returns an in-depth analysis of the candidates' fit with the specific skills analyzed.

In addition, to initiate the new flow, it was critical to ensure that Carrefour's competency model was relatable to the existing competency tests in Skillvue's Skill Library, which was successfully done to arrive at the standardization of a new process.
Step 1
Carrefour Italia's HR team creates an assessment within Skillvue by choosing the most appropriate skill tests for different roles and the company's competency model.
Step 2
Candidates are asked to complete the assessment within a predefined number of days, using their own phone or computer.
Step 3
The HR team visualizes the results processed by Skillvue on each candidate's compatibility with the position, analyzes the reports generated by the platform, and filters the most in-line profiles for advanced selection steps.

The mapping work performed by Skillvue's team together with Carrefour Italia's team allowed to align the value model of Carrefour's "4 Cs" (Collaboration, Courage, Change, Customer) with the competency tests contained in Skillvue's Skill Library, matching the description and content, but most importantly the typical behaviors to be identified in candidates for the purpose of assessment.

Teamworking
Question 1 of 3
You have been working in a store for 2 years. Today is a new colleague's first day at work. How do you welcome him and relate to him?

The results obtained

"Candidates now look for companies where there is an absolute focus on the value and skill set and where there are well-defined opportunities for growth along these lines. Skillvue has therefore proven to be a really strategic ally in meeting this need.

We have also decided to raise the bar further and are taking steps to create total parallelism between the selection and development teams in terms of competency analysis. This will allow us to work more in sync, anticipating training and internal mobility needs."
Alessandro Mazzarol
Talent Acquisition & Employer Branding Manager
The incorporation of Skillvue's skills analysis technology into the pre-screening phase of Carrefour Italia's selection process allowed it to maximize its efforts in verifying the real fitting of candidates with the company's system of values and competencies.

The Carrefour Italia team was able to adopt a skills-based approach to selection that allowed not only the enhancement of a greater number of candidates, but also maximum care and granularity in the assessment of each of them. At the same time, the presence of AI technology drastically reduced the time required for such an analysis activity.

The positive impact was also seen in the later stages, where the Hiring Managers found themselves managing profiles more in line with the hiring brief. With the time saved, Alexander's team was able to devote to Employer Branding and data analysis activities that were previously sacrificed, and began work on conducting internal competency mapping based on the same approach.

Why choose Skillvue for your selection process

Better use of time and resources available to your HR team

Over 100 Skill Tests available to create your assessments

Clear and objective view of skills throughout the HR department

Kick your selection process into high gear

Contact us to get started now