Zendesk Agent
Customer Service
Hard Skills
This module is appropriate for resources who have an established competency in Zendesk as Agent. The multiple-choice questions explore key competencies for managing operations using Zendesk as the primary tool for managing interactions through multiple integrated channels.
Covered topics
- Ticket management and knowledge of the main features of the tool
- use of different channels
- end user management
- basic skills on default automations
Author bio
Barbara Fusi: Graduated in East Asian Legal and Economic Languages and Institutions (Japanese Curriculum). Currently holds the position of Team Leader Sales Assistant and Zendesk Specialist of a team dedicated to Customer Care in FiloBlu, a web agency for brands and vendors. A flair for languages and customer contact met with a passion for fashion when she took her first steps in the working world in retail companies of international relevance such as Chanel and Swarovski. Over the years she has become increasingly specialized in the use of Zendesk, eventually obtaining a Certification as Support Administrator in 2022.