Stress management
Customer Service
Hard Skills
This set of questions is suitable for those who will play the Customer Service role in customer management within a company. The multiple-choice questions are intended to explore how the resource, in a primarily operational job and exposed to a high percentage of stress, juggles situations that can be defined as stressful. They are suitable for people with no/short to medium prior experience in the same field and allow the recruiter to understand the degree of control the resource must demonstrate to perform the Customer Service task.
Topics covered.
- Stressful situations that the customer service manager might face
- Methodologies for action/reaction to stressful situations
Author bio
Cira Esposito: Graduate in Linguistic and Cultural Mediation - International Relations. She entered the world of work in 2014, doing her first internship at Auchan Spa in the import/export office as a logistics employee. She continued at Loyalteam S.r.l., a company operating in the loyalty sector of the large-scale retail trade, and in 2016 arrived at Markwins Beauty Brands International, an American multinational company that produces and markets make-up. She began her career path as Customer Service Coordinator, dealing with retailer and distributor customer management. She currently holds the position of Customer Service Manager of International. He is responsible for managing an international team of 6 people; planning and standardizing processes aimed at improving Customer Experience; managing projects aimed at automating Customer Service users' operational activities and increasing Customer Experience, provided to customers (RPA - B2B portal - PIM).