Customer Service - Fundamentals
Customer Service
Hard Skills
This set of questions is suitable for those who will play the Customer Service role in customer management within a company. The multiple-choice questions are intended to explore the main areas of knowledge that will be entrusted to the person in charge of this task. They are suitable primarily for people with short to medium previous experience in the same field and allow the recruiter to identify skills that are peculiar to the performance of the Customer Service task
Topics covered.
- Customer Service - definition, activities performed, key skills
- Customer Service vs. Customer Experience
- ERP
Author bio
Cira Esposito: Graduate in Linguistic and Cultural Mediation - International Relations. She entered the labour market in 2014, with her first internship at Auchan Spa in the import/export office as a logistics employee. She continued at Loyalteam S.r.l., a company operating in the loyalty sector of the large-scale retail trade. In 2016 she arrived at Markwins Beauty Brands International, an American multinational company that produces and markets make-up. She began her career path as Customer Service Coordinator, dealing with retailer and distributor customer management. She currently holds the position of Customer Service Manager of International. She is responsible for managing an international team of 6 people, for planning and standardizing processes aimed at improving Customer Experience, for managing projects aimed at automating Customer Service users' operational activities and increasing Customer Experience, provided to customers (RPA - B2B portal - PIM).